Companion Care in Connecticut & New York | Companion Services Inc

Client Help & Resources

Your Resource Center

Everything in one place — scam protection, free virtual classes, family resources, and direct access to our team whenever you need us.

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If you believe you are being scammed right now — stop all contact immediately. Our team can help you verify legitimacy and connect you with the right authorities. You are not alone.
📞 (646) 701-3873
Know the Threats

Common Scams Targeting Seniors

Scammers specifically target older adults and home care clients. Learn the most common tactics so you can recognize them before it is too late.

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Impersonation Scams

Callers pretending to be government agencies, Medicare, Social Security, or your care agency.

Scammers call pretending to be from the IRS, SSA, Medicare, or even your home care provider — demanding payment or personal information.

⚠️They claim your benefits will be cut unless you act immediately
⚠️They ask for your Social Security or Medicare number
⚠️They demand gift card, wire transfer, or crypto payment
⚠️They threaten arrest or legal action
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Caregiver Fraud

Fake or unvetted caregivers who exploit access to your home, finances, or personal information.

Fraudulent individuals pose as caregivers — gaining your trust to steal money, valuables, or personal information over time.

⚠️No background check or agency verification
⚠️Asking to be paid in cash only with no receipts
⚠️Pressuring you to change your will or add them to accounts
⚠️Isolating you from family members
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Medicare & Health Scams

Fraudulent offers for free medical equipment designed to steal your Medicare information.

Scammers offer "free" medical supplies or services and use your Medicare number to bill for items you never received.

!Unsolicited offers for free medical equipment
!Asking for your Medicare card "to verify benefits"
!Billing for care you never actually received
!Miracle cure or supplement offers
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Tech Support Scams

Fake alerts claiming your computer is infected — designed to steal money or remote access.

A pop-up or phone call warns your computer has a virus. They ask you to give remote access or pay for fake repairs.

!Pop-up warning saying to call a number immediately
!Someone asking for remote access to your computer
!Requests for gift cards or wire transfers for "repairs"
!Callers claiming to be from Microsoft or Apple
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Romance & Friendship Scams

Online relationships built over time — then a sudden request for money or personal help.

Scammers build long online relationships — often for weeks — before claiming an emergency and asking for money.

!Someone you've never met in person asks for money
!They always have an excuse not to meet on video
!Sudden "emergency" requiring urgent financial help
!They discourage you from telling family
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Lottery & Prize Scams

Fake winnings requiring you to pay fees or taxes upfront before collecting your "prize."

You receive a letter, call, or email saying you've won — but must pay fees or taxes to receive it.

ℹ️You "won" a contest you never entered
ℹ️Must pay fees upfront before receiving winnings
ℹ️Asked to keep the winnings secret from family
ℹ️Prize requires your bank account information
Stay Alert

Universal Warning Signs

Regardless of the scam type, these red flags apply almost universally. If you notice any of these — pause, breathe, and call someone you trust.

Urgent Pressure to Act Now

Legitimate organizations never demand immediate action. Pressure to decide or pay right now — or keep something secret — is always a scam.

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Unusual Payment Methods

Any request for payment via gift cards, wire transfer, cryptocurrency, or prepaid debit cards is an immediate red flag. Real agencies never ask for this.

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Requests for Personal Information

Never share your Social Security number, Medicare ID, bank account, or passwords over the phone unless you initiated the call to a verified number.

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"Don't Tell Anyone"

Scammers isolate victims by asking them to keep things secret. If someone tells you not to tell your family or caregiver — that is a serious warning sign.

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Too Good to Be True

Unexpected windfalls, miracle cures, or impossible deals almost always are. Trust your gut — if something feels off, it probably is.

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Fear, Threats, or Guilt

Scammers use emotional manipulation — threatening arrest, claiming a family member is in danger, or making you feel guilty. Real organizations never do this.

Stay Safe

How to Protect Yourself

Simple, practical steps that can help you and your loved ones stay safe from fraud and exploitation.

01
Always Verify Before You Act

If someone calls claiming to be from an agency, Medicare, or your care provider — hang up and call that organization back using an official number from their website.

Hang up. Look up the number. Call back yourself.
02
Never Pay With Gift Cards or Wire Transfers

No legitimate government agency, business, or care provider will ever ask you to pay using gift cards, cryptocurrency, or wire transfers. Ever.

If asked for gift card payment — it is always a scam.
03
Tell a Trusted Person

Always tell a family member, friend, or caregiver before making large financial decisions or sharing personal information. A second opinion is one of the best defenses.

Create a "phone a friend" rule before any major decision.
04
Guard Your Personal Information

Your Social Security number, Medicare ID, bank account numbers, and passwords are valuable. Never share them unless you initiated contact with a verified organization.

When in doubt — don't give it out.
05
Use Caller ID & Screen Calls

Let unknown numbers go to voicemail. Scammers rarely leave messages. If it is important, they will call back or leave a message you can verify before responding.

Register at donotcall.gov
06
Monitor Your Accounts Regularly

Check your bank statements, Medicare Summary Notices, and credit card bills regularly for unfamiliar charges. Catching issues early limits the damage.

Set bank alerts for any transaction over $50.
Learning Hub — Free Virtual Classes

Free Classes for Seniors & Families

A new class every week covering technology, health, safety, and everyday life skills — designed especially for seniors and home care clients. Free for all Companion Services clients and their families.

Live This Week

How to Use Your Smartphone Like a Pro

A beginner-friendly walkthrough of your iPhone or Android — calls, texts, FaceTime, apps, and staying safe online, all at a comfortable pace.

📅 Every Thursday 🕐 2:00 PM – 3:00 PM EST 💻 Virtual via Zoom ✅ Free for All Clients
🎓 Sign Up Free 📋 View Blog
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Smartphone Basics
📅 This Thursday
12 spots remaining
Technology📱
Week 1 · This Thursday
How to Use Your Smartphone

Calls, texts, FaceTime, apps and settings — a full beginner's guide.

Technology🔐
Week 2 · Coming Soon
Staying Safe Online

Spot scam emails, create safe passwords, and protect your information online.

Technology📹
Week 3 · Coming Soon
Video Calls — Zoom & FaceTime

Step-by-step guide to staying close with family through video calls.

Health💊
Week 4 · Coming Soon
Managing Medications Safely

Organize medications, set reminders, and communicate with your doctor effectively.

Safety🛡️
Week 5 · Coming Soon
Spotting & Avoiding Scams

Recognize phone scams, email fraud, and Medicare fraud — with real examples.

Social👨‍👩‍👧
Week 6 · Coming Soon
Staying Connected With Family

Share photos, join family group chats, and video call grandchildren — made simple.

Never Miss a Class

Sign up for class reminders and we'll send you the Zoom link before each session. Free for all Companion Services clients and families.

📧 Get Class Reminders
Family Resources

Trusted Guidance for Families

Clear, respectful guidance from respected organizations to help families navigate aging, caregiving, benefits, planning, dementia support, and local services.

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Medicare

Understanding Parts A, B, C, and D, plus plan comparison and counseling resources.

Important: Medicare does not cover non-medical companion care.
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Medicaid — CT & NY

State-specific programs and eligibility tools for Connecticut and New York.

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Social Security / SSA

Retirement, disability, SSI, and online account access.

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Alzheimer's & Dementia

Support, education, and helplines for families facing memory changes.

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CDC & NIH Healthy Aging

Trusted public health guidance for safety, fall prevention, vaccines, and dementia data.

Questions? Concerns? Suspect a Scam?

We're Here For You

If you ever feel uncertain about a person, a phone call, or a situation — reach out to us immediately. Our team is available 24/7 to help verify, advise, and protect you.

Free to all clients  ·  Available 24/7  ·  CT & New York

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