Author name: companion services inc

Understanding Falls Prevention for Older Adults Falls are more than accidents-they’re a leading threat to the safety, dignity, and independence of older adults in America. Whether it’s a neighbor, a loved one, or ourselves, most of us know someone who has suffered a fall. Fortunately, falls are not an inevitable part of aging. With thoughtful lifestyle changes, supportive community programs, and strong partnerships between healthcare providers and caregivers, we can greatly reduce the risk. Why Falls Are a Growing Concern – Every year, 14 million Americans aged 65 and older-roughly 1 in 4-experience a fall.– Falls remain the leading cause of injury-related deaths and ER visits among older adults.– In 2021 alone, falls resulted in over 38,000 deaths and 3 million ER visits.– By 2030, the cost of treating fall-related injuries in seniors is expected to exceed $101 billion.– Currently, the average cost per hospital stay after a fall is $18,658, with ER visits averaging $1,112.– Medicare shoulders nearly two-thirds of the expenses related to non-fatal falls, with the rest falling onMedicaid and out-of-pocket family contributions.  What Increases the Risk? – A previous fall significantly increases the likelihood of falling again.– Vision impairment nearly doubles the risk of falling.– Hearing loss can triple one’s fall risk, though consistent hearing aid use can cut that risk in half.– Balance issues, lower body weakness, and chronic illnesses (like arthritis or diabetes) affect stability andgait.– Certain medications may cause dizziness or drowsiness, contributing to falls.– Unsafe home environments-such as loose rugs, cluttered walkways, and poor lighting-are frequent culprits.– Psychological effects of falling, such as fear, can cause people to limit activities, which in turn reducesmobility and increases risk. What You Can Do Today – Take a Fall Risk Self-CheckUse trusted tools like the Falls Free CheckUp to assess your or a loved one’s risk.– Speak with Your ProviderAsk about balance assessments, medication reviews, and home safety evaluations.– Stay ActivePrograms focused on strength, balance, and flexibility (such as Tai Chi or walking groups) are powerfulpreventive tools.– Modify Your HomeInstall grab bars, improve lighting, and clear walkways to make your space safer. National Efforts to Prevent Falls The National Council on Aging (NCOA) leads the charge through its National Falls Prevention ResourceCenter, offering:– Public education on fall risks and prevention.– Support for evidence-based programs that empower older adults.– A national clearinghouse of tools, best practices, and resources. Through its Falls Free Initiative, NCOA also: – Guides states in raising awareness through National Falls Prevention Awareness Week every September.– Drives policy, funding, and education efforts to ensure prevention is prioritized nationwide.– Publishes and updates the Falls Free National Action Plan, a roadmap for communities to reduce fallsacross clinical, home, and community settings. Take the First Step Falls are preventable. Start by having an honest conversation with your loved ones and your care team. Takea few moments to check your risk-and act today to protect your tomorrow. Check your risk today: Falls Free CheckUp (www.ncoa.org)Have questions? Companion Services Inc. is here to help. Call us at (646) 701-3873 for guidance andcompassionate support. Want more quiet wellness tips?Subscribe to The Waiting Room Whisperer newsletter — thoughtful ideas, once a week.“[Join here – Companionservicesinc@gmail.com] or call (646) 701‑3873″

A Gentle Voice, A Real Connection: The Heart Behind Our Wellness Calls It’s not therapy. It’s not a medical visit. And yet, somehow, it still brings a softness to the day – the kind ofquiet care that’s often missing. That’s the quiet reassurance these calls bring – a gentle reminder that someone is thinking of you, that yourpresence still matters, and that connection can arrive softly, one call at a time. At Companion Services Inc., we offer these one-on-one phone conversations with warmth, consistency, and adeep respect for what it means to age with dignity. We didn’t create this service because it’s trending. Wecreated it because we’ve seen the silence – the long days without conversation, the birthdays forgotten, theloneliness that lingers even in a room filled with things. We’ve been in those homes, in those living rooms, where the only sound was the clock ticking. We’ve heardthe sigh of relief when someone answers the phone and says, “I’m so glad you called.” We know what a call can do. It can shift the energy in a room. It can make someone feel seen, heard, andhuman again. What Are Wellness Check-In Calls? These are private, scheduled phone conversations – offered through the lens of The Waiting RoomWhisperer(TM) – designed especially for older adults who are navigating life more quietly. We’re not here to diagnose. We’re here to connect. What we offer is gentle, consistent, human:– We speak slowly. We listen closely. – We remember birthdays.– We ask about that story they told us last week.– We hold space for silence if that’s what they need. Why It Matters Loneliness doesn’t always announce itself. Sometimes it shows up as forgetfulness, fatigue, or a simple lack of joy. Over time, it can chip away at wellness – emotionally and physically. A check-in call isn’t a cure, but it is a comfort.It’s a moment in the day that belongs just to them.It’s someone calling simply because they care. These calls are for anyone who misses having someone to talk to. For those who want to share a memory. Or for those who just want to hear a kind voice – not because something is wrong, but because connection is a form of care. What to Expect Each call is calm, respectful, and tailored to the individual. We offer weekly or twice-weekly options, and wecan include holiday greetings, birthday wishes, or brief updates to family members (if desired).  There are no apps to log into. No scripts. Just a real person, calling on time, with care in their voice. Let’s Keep Someone From Feeling ForgottenYou don’t need a reason to call. You just need someone who wants to listen. If you have an aging parent, a loved one, a neighbor, or a client who could use more warmth in their week, weinvite you to consider our Wellness Check-In Calls. 646-701-3873companionservicesinc.com Because sometimes, the most powerful thing we can do for someone – is remember them. With warmth and presence,Companion Services Inc.The Waiting Room Whisperer(TM) Want more quiet wellness tips?Subscribe to The Waiting Room Whisperer newsletter — thoughtful ideas, once a week.“[Join here – Companionservicesinc@gmail.com] or call (646) 701‑3873″

How Scammers Target the Elderly – and What We Can Do About It Opening They don’t break windows or sneak through back doors. They don’t wear masks or leave footprints.These criminals dial a number, send an email, or knock gently – and they come for our elders’ trust. The Rise of Elder Scams Every year, thousands of older adults fall victim to scams – losing not just money, but peace of mind,confidence, and dignity. The FBI estimates that elder fraud results in billions of dollars in lossesannually, with many cases never reported. Why are older adults often targeted?– They answer the phone.– They grew up in an era of trust and good faith.– They may not be familiar with digital red flags.– They’re kind. And they’re listening. Common Scams to Watch For 1. The ‘Grandchild in Trouble’ Call – A scammer pretends to be a loved one in distress, needing money.2. Fake Tech Support – Victims are tricked into giving remote access or paying for fake services.3. Government Impersonators – Calls threatening arrest or lost benefits.4. Romance or Companion Scams – Emotional manipulation over time.5. Sweepstakes Scams – ‘You’ve won!’ but must pay to claim the prize. How to Protect the Ones You Love – Create a Safe Space for Conversation – Set Up Trusted Contact Systems– Talk Regularly About Red Flags– Use Call Screening & Fraud Alerts Reminder Falling for a scam doesn’t mean someone is gullible or careless – it means they were human. Andperhaps, too kind in a world that sometimes takes advantage of kindness. Let’s protect that kindness, together. Closing Quote “Because love sometimes sounds like someone picking up the phone – and sometimes, what someoneneeds most… is a voice.”– The Waiting Room Whisperer Want more quiet wellness tips?Subscribe to The Waiting Room Whisperer newsletter — thoughtful ideas, once a week.“[Join here – Companionservicesinc@gmail.com] or call (646) 701‑3873″

The Echo of Loneliness There is a silence that speaks louder than words. It’s not about the absence of sound – it’s about the absence ofconnection. As the years pass, days once filled with laughter, visits, and conversations can slowly become quieter. Thephone rings less. The front door opens less often. The once-familiar rhythm of life becomes a stillness that fewnotice – but deeply feel. This quiet is not always the result of neglect. It’s often the unintended consequence of life moving swiftly forothers while slowing down for those who have given so much. Children grow, families move, routines change.And without meaning to, moments of connection begin to fade. In my decades of work in healthcare, I’ve seen remarkable resilience. But what often lingers the longest – morethan illness, more than recovery – is the ache of feeling forgotten. Yet the need for connection doesn’t diminish with age. If anything, it deepens. We all need to be seen, heard,and remembered – especially when the world grows quiet. Sometimes, a simple call can make all the difference. A kind voice. A familiar question: “How are you trulyfeeling today?” These are more than words – they are lifelines. If you or someone you love has been sitting in that kind of quiet, please know: you are not alone. At Companion Services Inc., our Wellness Check-In Calls were created for these very moments. To offerpresence. To restore dignity. To remind someone they matter. Let’s replace the silence with warmth. Let’s extend the kind of care that lingers – not in charts or schedules, butin the heart. Companion Services Inc. is here to listen, to speak with grace, and to be present.Call us at 646-701-3873 to schedule a check-in call for someone who deserves to be remembered. – The Waiting Room Whisperer Want more quiet wellness tips?Subscribe to The Waiting Room Whisperer newsletter — thoughtful ideas, once a week.“[Join here – Companionservicesinc@gmail.com] or call (646) 701‑3873″

When No One Calls Anymore: The Quiet Loneliness of Aging There’s a silence that creeps in with age — not just in the home, but in the phone that doesn’t ring. It often happens slowly. Calendars once filled with birthdays and Sunday visits start to empty. A phone that used to buzz with reminders now sits still. The world doesn’t stop caring — it just gets busy. Time passes. Schedules fill. Distance grows. And that once-lively circle begins to shrink without anyone meaning harm. Some of the hardest moments I’ve witnessed in healthcare weren’t about pain or diagnosis. They were about quiet absence. This isn’t about blame. It’s a reminder. Presence doesn’t require perfection. A five-minute call. A photo in the mail. A shared memory. These gestures echo louder than we can imagine! If you’re someone who misses those connections — you’re not alone. You are not forgotten. Your story still matters  And if you’ve been meaning to reach out to someone — this is your whisper to do so. Being remembered is one of the quietest and deepest forms of love we can offer. — The Waiting Room Whisperer Want more quiet wellness tips?Subscribe to The Waiting Room Whisperer newsletter — thoughtful ideas, once a week.“[Join here – Companionservicesinc@gmail.com] or call (646) 701‑3873″

Why We Ask the Same Questions Every Time By The Waiting Room Whisperer “Didn’t I already answer this?”  If you’ve ever thought that while filling out forms or talking to the nurse, you’re not alone. After nearly three decades behind the front desk, I can’t tell you how many patients have sighed, smiled, or even snapped: “You already have this on file!” And they’re right — we probably do. So why do we keep asking? Let me explain, human to human.   1. Your Health Changes — Even If You Don’t Notice You might not have had surgery since your last visit. But what about: A new allergy that popped up? A medication your specialist prescribed? A visit to urgent care you forgot to mention? Your doctor needs the most up-to-date information — not what was true a year ago. Even small changes matter.   2. Different People, Same Goal At every step of your visit, different team members may need to verify the same details: The front desk checks your insurance and contact info. The nurse checks your medications and health history. The provider asks follow-up questions based on what you say. Yes, it can feel repetitive. But it’s a system designed to keep you safe. It’s a relay — and everyone is carrying that baton carefully.   3. Accuracy Isn’t Just About Paperwork Let’s say your chart says you’re allergic to penicillin, but you say you’re not. Or you tell us you’re taking five medications, but we only have three listed. That little inconsistency? It could delay care — or worse, lead to a mistake. So we ask again. Just to be sure.   4. We’re Not Trying to Be Annoying — We Just Want to Get It Right Sometimes your info is in the system. But we still ask. It’s our job to make sure it’s right. Not just in the computer — in real life. And honestly? We’d rather ask you twice than miss something important once.   5. Your Voice Still Matters These ‘repeat questions’ are really small check-ins: “Has anything changed?” “Are you okay?” “Is there anything we missed?” We want to know. We ask because we care. And you’d be surprised how often a patient mentions something new during that second round of questions.   A Final Whisper: I know — it can be frustrating. But the questions aren’t just boxes to check. They’re doorways to better care. So next time someone asks you to repeat yourself, take a deep breath, smile, and know that someone is just trying to do right by you. We’re human too. And we’re glad you’re here. Want more quiet wellness tips?Subscribe to The Waiting Room Whisperer newsletter — thoughtful ideas, once a week.“[Join here – Companionservicesinc@gmail.com] or call (646) 701‑3873″

What Your After-Visit Summary Is Really Trying to Tell You By The Waiting Room Whisperer You’ve just finished your appointment. Maybe your head’s spinning a little — the doctor spoke fast, the nurse gave you a quick rundown, and now you’re holding a piece of paper (or checking your app) that says After-Visit Summary. It might seem like a formality. But after 28 years working the front desk, let me tell you — that paper holds gold. It’s your cheat sheet. It’s what ties everything together after you walk out the door. 1. It’s Not Just a Receipt — It’s Your Map That summary isn’t just a note that says “You were here.” It tells you what today’s visit was about and what needs to happen next. You’ll usually see: What the doctor said you have (or don’t have yet) Any new medications or changes Follow-up steps — like bloodwork or seeing a specialist Notes in regular words that explain what you need to do It’s not there to confuse you — it’s there to help you remember, especially when your mind is already full. 2. Read It While the Visit Is Still Fresh Don’t shove it in your bag or ignore the app alert until next week. Pour yourself a cup of tea, take 5 minutes, and look it over: Did they prescribe anything new? Did they tell you to stop or change a med? Is there something you need to schedule? If anything’s unclear — message the office. I promise, they’d rather explain now than have you show up confused later. 3. Medication Notes Matter The medication section is one of the most important — and most overlooked. Even if the doctor didn’t hand you a prescription, check if they updated your chart: Is your dosage the same? Did they stop something? Is your refill at the pharmacy yet? If you’re waiting more than a day for a prescription — call. Don’t guess. Don’t wait. 4. Referrals Don’t Schedule Themselves If your summary says something like “refer to dermatology” or “get a chest X-ray,” that means you need to follow up — unless they told you otherwise. Sometimes the office faxes the referral and you’re good to go. Other times, it’s on you to call and set it up. And here’s the secret no one tells you: referrals expire. If you wait too long, you might have to go back and get another one approved by insurance. Save yourself the hassle. 5. Yes — There’s an App for That Most offices now post your entire after-visit summary in their patient portal app. Please use it. It’s not just for lab results. You can: Review your notes Track referrals Send a message if something feels off See your next appointment without digging through papers Pro tip from the front desk: Check the app the night of your appointment. That’s when updates are usually posted. A Final Whisper Your After-Visit Summary isn’t just “extra paperwork.” It’s your voice memo, your to-do list, your memory helper — all wrapped into one. Read it. Highlight it. Ask about it. And most of all, know this: you don’t have to figure it all out alone. You’re allowed to ask questions. That’s what we’re here for. Want more quiet wellness tips?Subscribe to The Waiting Room Whisperer newsletter — thoughtful ideas, once a week.“[Join here – Companionservicesinc@gmail.com] or call (646) 701‑3873″

What to Expect During Your Ambulatory Visit By The Waiting Room Whisperer If it’s your first time visiting an ambulatory (outpatient) medical office, you might be unsure what to expect. After working in the front office for 28 years, I’ve seen the common questions, the avoidable stressors, and the small tips that make a big difference in your visit. Here’s what really happens — and how to walk in prepared. Before You Arrive: Appointment Prep Bring your ID, insurance card, and any referral Confirm appointment time and if fasting is required Why we ask you to arrive early At Check-In: What Happens and Why Paperwork (HIPAA, consent, history) Insurance verification Copays and common delays Waiting Room Reality What causes wait times (doctors running late, emergencies, paperwork issues) What you can do to pass the time or check in for updates In the Exam Room Vital signs, medical assistant’s role What info to have ready for the doctor Why we repeat questions After the Visit Follow-up scheduling, referrals, prescriptions Billing questions Patient portal tips “Want simple, honest advice you can actually use? Subscribe and I’ll send helpful tips straight to your inbox — no medical jargon, just real talk.”  Want more quiet wellness tips?Subscribe to The Waiting Room Whisperer newsletter — thoughtful ideas, once a week.“[Join here – Companionservicesinc@gmail.com] or call (646) 701‑3873″