Why We Ask the Same Questions Every Time By The Waiting Room Whisperer “Didn’t I already answer this?”  If you’ve ever thought that while filling out forms or talking to the nurse, you’re not alone. After nearly three decades behind

What Your After-Visit Summary Is Really Trying to Tell You By The Waiting Room Whisperer You’ve just finished your appointment. Maybe your head’s spinning a little — the doctor spoke fast, the nurse gave you a quick rundown, and now

What to Expect During Your Ambulatory Visit By The Waiting Room Whisperer If it’s your first time visiting an ambulatory (outpatient) medical office, you might be unsure what to expect. After working in the front office for 28 years, I’ve